Guidelines for Calling 911

The 9-1-1 system is one of the most state-of-the-art features in the city, but when should you call 911?

w   Crimes in Progress
w   Life Threatening Situations
w   Fires
w   Motor Vehicle Accidents with injuries or that cause major traffic and street obstructions
w   Injuries requiring emergency medical attention
w   Hazardous chemical spills
w   Fire, smoke or carbon monoxide detectors sounding
w   Sparking electrical hazards
w   Smoke in a building
w   Any other potentially life-threatening EMERGENCY

   
If for some reason you do not feel comfortable calling 9-1-1, you can call 603-362-5536.

What is E-911?
The Enhanced 911 system automatically displays the address of the emergency caller and the telephone number at that location on a screen at the 911 Communications Center. This information allows the calltaker to be able to send help in an emergency where a caller is not able to speak or has disconnected the call.

 

What if the caller does not speak English well?
The NH Bureau of Emergency Communications has a connection with a language line. This allows the call-taker to create a conference call and have a translator available within 1 minute that speaks one of hundreds of languages. This is a great asset to the 911 center.

 

Can I call 911 to see if school is closed during inclement weather?
9-1-1 should be used for emergency purposes only. To see if school is closed during inclement weather please watch the appropriate TV stations.

 

What happens if I call 911 and hang-up before speaking to anyone?
All the information is displayed even though the caller has hung up. The 911 center will attempt a call-back to see if there is an emergency. The dispatcher may send a police unit to verify the situation. See the silent 911 call page for more information.